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Returns

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Please notify us within 24 hours of receiving your order if you have any queries regarding your order.

If you wish to discuss any faulty items please email us at wefilup@gmail.com so we can help. 

Due to the nature of our products being refill we are unable to accept most products back.

If there are any issues or you are unhappy with your order for any reason please do not hesitate to contact us at wefilup@gmail.com we’ll get back to you right away with a solution.

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Allergic Reaction Policy:

We hope you have the most fantastic experiences with our products. However everyone’s skin is different and as with all skincare reactions are possible. Due to this we are not responsible for any reaction as this is down to the individual’s skin not the product itself.

Again with any form of skincare always do a patch test and wait 24 hours, if an allergic reaction occurs, discontinue use and seek medical advice if severe. All of the ingredients are on the product page, read them carefully to make sure you don’t have a known allergy to a specific ingredient. 

We at Wefil make every attempt to identify ingredients that may cause allergic reactions for those with food allergies. Every effort is made to instruct our packing staff on the severity of food allergies. In addition, we label items with possible allergen-containing ingredients; however, there is always a risk of contamination. There is also a possibility that manufacturers of the foods we use could change the formulation at any time, without notice. Customers concerned with food allergies need to be aware of this risk and we are not responsible for any allergic reaction.

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